You can go through our regular returns process.

How do I return items I do not want to purchase?

Try Before You Buy

About Us

What does PÜR Mean?

Do you test your products on animals?

Wholesale Requests

Can I contact PUR by phone?

Where are your products produced?

PR & Brand Ambassador Requests

Careers

How was PUR Beauty created?

What is Astral Brands?

How does PUR Beauty define clean beauty?

Why is talc-free makeup important, and how does it fit into PUR’s mission?

How does PUR Beauty approach sustainability?

What is PUR Beauty’s commitment to inclusivity?

Where can I follow along?

How do I unsubscribe from text messages or emails?

Refer-A-Friend

Gift Cards

New Customer Welcome Offer

I can't locate my gift card code, where can I find it?

How do I check the balance on my gift card?

What is PUR's reward program?

When can I start redeeming points?

Where can I learn about tiers & rewards?

How can I check my reward point balance?

I'm having trouble logging in.

Account & Rewards

Where do you ship?

How much do you charge for shipping?

Do you offer express shipping?

Why can't some items be shipped to certain states?

Why can't some items be shipped to certain countries?

How long before my order will ship?

What are your shipping options?

Do you require a signature?

What is your estimated shipping time?

What do I do if my package is missing?

How can I check the status of my order?

Shipping & Delivery

What is your return policy?

How long does it take to process a return?

What do I do if my order arrives damaged or missing items?

If an item is returned that was purchased on a gift card, how are the funds returned?

Can I return product I did not purchase from your website?

Returns & Refunds

Discount Codes

I can't find a product you used to sell, has it been discontinued?

What if my favorite product or shade is out of stock?

How do I modify or cancel an order?

What payment methods do you accept?

How do I purchase a gift card?

Where can I use my gift card?

How do I redeem my gift card?

Do gift cards expire?

How can I edit the shipping address on my order?

How can I cancel an order?

Why won't my discount code apply to my order?

How do I join your rewards program?

What is TryNow?

Is my payment data safe with you?

Do you have promotions or special offers?

Ordering & Payments

Subscribe and Save

How do I start a new subscription?

How to change the frequency on your automatic shipments?

Can I cancel a subscription order that has already been placed?

What will happen if my subscription item is on sale?

How do I cancel my subscription?

Will I receive a sample with each subscription order?

How to change the credit card used for purchases?

How can I update my shipping address?

How do I combine items to be in the same order?

How do I view my future deliveries?

Can I use a promotional code on my subscription?

Subscriptions

Do your products contain parabens?

Are your products natural, organic or vegan?

Is there traces of nuts in your products?

Where are your ingredients from?

Can SPF products be used on the face?

Do the SPF products protect against both UVA and UVB?

Do the SPF products contain mineral or chemical sunscreen?

How do I use your products?

Can I get a sample?

Can I use this product while pregnant or breastfeeding?

Are your products safe for sensitive skin?

What is the shelf life of your products?

What is the best-selling product from PUR Beauty?

What are the 4 ways to use 4 in 1 Pressed Mineral Makeup?

What does “skincare-infused makeup” mean?

What is Ceretin Complex?

What do I wear under my foundation?

What are the benefits of the 4-in-1 Pressed Mineral Makeup?

Do I use setting powder before or after foundation?

What are the benefits of the 4-in-1 Love Your Selfie?

What are the benefits of the 4-in-1 Tinted Moisturizer?

What are the benefits of the 4-in-1 Sculpting Concealer?

Products & Ingredients

How do you suggest that I match my skin tone?

Do you offer a shade finder quiz?

How do I choose the right foundation shade?

How do I find my undertone?

Shade & Product Selection

How can I tell if a product is authentic?

Where can I buy PUR Beauty products?

Product Authenticity & Retailers

How does TryNow work?

What payment options do I have for my TryNow order?

Can I use a discount with a TryNow order?

When does my trial period start?

I need more time - can I extend my trial?

My trial ended and I was charged but now I want to return something -- is this still possible?

Why does TryNow place an authorization on my credit card?

I thought TryNow offered a free trial but I see a charge on my card -- can you help me understand?

When will the authorization come off of my card?

How long does the TryNow trial last?

How do I return items I do not want to purchase?Updated 3 months ago