Learn how to unusbcribe from emails or text messages.

To unsubscribe from emails, click the &#x201C;Unsubscribe&#x201D; link at the bottom of any marketing message. To stop receiving texts, reply STOP to any message. You can also manage preferences in your account settings.

How do I unsubscribe from text messages or emails?

Learn about receiving a gift to refer a friend.

Share your unique referral link with friends. When they make their first purchase, they get a discount and you earn a reward! Log in to your account to access your referral link.  For more information click here.

Refer-A-Friend

We offer digital gift cards in various denominations. They are delivered by email and can be redeemed only at www.purcosmetics.com during checkout. Gift cards never expire and are non-refundable.

Gift Cards

First-time customers may be eligible for a welcome discount. Simply subscribe to our email and/or SMS list and the offer will be sent to your inbox. Some exclusions may apply.

New Customer Welcome Offer

Learn about where to locate your gift card.

Check the original gift card email or confirmation message. If you still can&#x2019;t locate it, contact our support team with the purchaser&#x2019;s name and order number.

I can't locate my gift card code, where can I find it?

Learn about how to check your gift card balance.

You can check your balance by entering your gift card code at checkout or contacting our support team.

How do I check the balance on my gift card?

Our rewards program lets you earn points for shopping, referrals, and more. Redeem points for discounts and exclusive perks. You are signed up automatically when you register for an account or place your first purchase.

What is PUR's reward program?

Learn how your can redeem points for the reward program.

Points can be redeemed once you&apos;ve accumulated the minimum amount required, typically 50 points. Login to your account to see your current balance.

When can I start redeeming points?

Learn abou our rewards program tiers and rewards

Visit our Rewards Program page for a full breakdown of how points, tiers, and rewards work&#x2014;including exclusive benefits for loyal customers.

Where can I learn about tiers & rewards?

Learn how to check your point balances for the rewards program.

Log in to your account and go to the Rewards section to view your current point balance and available rewards.

How can I check my reward point balance?

We use a secure login system that sends a one-time code to your email. First, make sure you&apos;re using the correct email address associated with your account. Simply enter your email address on the login page, check your inbox for the verification code, and enter it to access your account. If you&apos;re not receiving the code, please check your spam folder or contact our support team for assistance.

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Account & Rewards

About Us

What does PÜR Mean?

Do you test your products on animals?

Wholesale Requests

Can I contact PUR by phone?

Where are your products produced?

PR & Brand Ambassador Requests

Careers

How was PUR Beauty created?

What is Astral Brands?

How does PUR Beauty define clean beauty?

Why is talc-free makeup important, and how does it fit into PUR’s mission?

How does PUR Beauty approach sustainability?

What is PUR Beauty’s commitment to inclusivity?

Where can I follow along?

Where do you ship?

How much do you charge for shipping?

Do you offer express shipping?

Why can't some items be shipped to certain states?

Why can't some items be shipped to certain countries?

How long before my order will ship?

What are your shipping options?

Do you require a signature?

What is your estimated shipping time?

What do I do if my package is missing?

How can I check the status of my order?

Shipping & Delivery

What is your return policy?

How long does it take to process a return?

What do I do if my order arrives damaged or missing items?

If an item is returned that was purchased on a gift card, how are the funds returned?

Can I return product I did not purchase from your website?

Returns & Refunds

Discount Codes

I can't find a product you used to sell, has it been discontinued?

What if my favorite product or shade is out of stock?

How do I modify or cancel an order?

What payment methods do you accept?

How do I purchase a gift card?

Where can I use my gift card?

How do I redeem my gift card?

Do gift cards expire?

How can I edit the shipping address on my order?

How can I cancel an order?

Why won't my discount code apply to my order?

How do I join your rewards program?

What is TryNow?

Is my payment data safe with you?

Do you have promotions or special offers?

Ordering & Payments

Subscribe and Save

How do I start a new subscription?

How to change the frequency on your automatic shipments?

Can I cancel a subscription order that has already been placed?

What will happen if my subscription item is on sale?

How do I cancel my subscription?

Will I receive a sample with each subscription order?

How to change the credit card used for purchases?

How can I update my shipping address?

How do I combine items to be in the same order?

How do I view my future deliveries?

Can I use a promotional code on my subscription?

Subscriptions

Do your products contain parabens?

Are your products natural, organic or vegan?

Is there traces of nuts in your products?

Where are your ingredients from?

Can SPF products be used on the face?

Do the SPF products protect against both UVA and UVB?

Do the SPF products contain mineral or chemical sunscreen?

How do I use your products?

Can I get a sample?

Can I use this product while pregnant or breastfeeding?

Are your products safe for sensitive skin?

What is the shelf life of your products?

What is the best-selling product from PUR Beauty?

What are the 4 ways to use 4 in 1 Pressed Mineral Makeup?

What does “skincare-infused makeup” mean?

What is Ceretin Complex?

What do I wear under my foundation?

What are the benefits of the 4-in-1 Pressed Mineral Makeup?

Do I use setting powder before or after foundation?

What are the benefits of the 4-in-1 Love Your Selfie?

What are the benefits of the 4-in-1 Tinted Moisturizer?

What are the benefits of the 4-in-1 Sculpting Concealer?

Products & Ingredients

How do you suggest that I match my skin tone?

Do you offer a shade finder quiz?

How do I choose the right foundation shade?

How do I find my undertone?

Shade & Product Selection

How can I tell if a product is authentic?

Where can I buy PUR Beauty products?

Product Authenticity & Retailers

How does TryNow work?

What payment options do I have for my TryNow order?

Can I use a discount with a TryNow order?

When does my trial period start?

I need more time - can I extend my trial?

How do I return items I do not want to purchase?

My trial ended and I was charged but now I want to return something -- is this still possible?

Why does TryNow place an authorization on my credit card?

I thought TryNow offered a free trial but I see a charge on my card -- can you help me understand?

When will the authorization come off of my card?

How long does the TryNow trial last?

Try Before You Buy