Returns are typically processed within 5 business days after we receive your item. Refunds may take an additional 3&#x2013;5 business days to appear on your statement.

Returns are typically processed within 5 business days after we receive your item. Refunds may take an additional 3–5 business days to appear on your statement.

How long does it take to process a return?

Returns & Refunds

About Us

What does PÜR Mean?

Do you test your products on animals?

Wholesale Requests

Can I contact PUR by phone?

Where are your products produced?

PR & Brand Ambassador Requests

Careers

How was PUR Beauty created?

What is Astral Brands?

How does PUR Beauty define clean beauty?

Why is talc-free makeup important, and how does it fit into PUR’s mission?

How does PUR Beauty approach sustainability?

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New Customer Welcome Offer

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Account & Rewards

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Shipping & Delivery

What is your return policy?

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If an item is returned that was purchased on a gift card, how are the funds returned?

Can I return product I did not purchase from your website?

Discount Codes

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Ordering & Payments

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Subscriptions

Do your products contain parabens?

Are your products natural, organic or vegan?

Is there traces of nuts in your products?

Where are your ingredients from?

Can SPF products be used on the face?

Do the SPF products protect against both UVA and UVB?

Do the SPF products contain mineral or chemical sunscreen?

How do I use your products?

Can I get a sample?

Can I use this product while pregnant or breastfeeding?

Are your products safe for sensitive skin?

What is the shelf life of your products?

What is the best-selling product from PUR Beauty?

What are the 4 ways to use 4 in 1 Pressed Mineral Makeup?

What does “skincare-infused makeup” mean?

What is Ceretin Complex?

What do I wear under my foundation?

What are the benefits of the 4-in-1 Pressed Mineral Makeup?

Do I use setting powder before or after foundation?

What are the benefits of the 4-in-1 Love Your Selfie?

What are the benefits of the 4-in-1 Tinted Moisturizer?

What are the benefits of the 4-in-1 Sculpting Concealer?

Products & Ingredients

How do you suggest that I match my skin tone?

Do you offer a shade finder quiz?

How do I choose the right foundation shade?

How do I find my undertone?

Shade & Product Selection

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Where can I buy PUR Beauty products?

Product Authenticity & Retailers

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My trial ended and I was charged but now I want to return something -- is this still possible?

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I thought TryNow offered a free trial but I see a charge on my card -- can you help me understand?

When will the authorization come off of my card?

How long does the TryNow trial last?

Try Before You Buy

How long does it take to process a return?Updated 2 months ago