Some products contain ingredients (like alcohol or aerosols) that are restricted in certain states, such as Hawaii or Alaska. These shipping restrictions are based on local regulations.

Why can't some items be shipped to certain states?

Shipping & Delivery

About Us

What does PÜR Mean?

Do you test your products on animals?

Wholesale Requests

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Careers

How was PUR Beauty created?

What is Astral Brands?

How does PUR Beauty define clean beauty?

Why is talc-free makeup important, and how does it fit into PUR’s mission?

How does PUR Beauty approach sustainability?

What is PUR Beauty’s commitment to inclusivity?

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New Customer Welcome Offer

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Account & Rewards

Where do you ship?

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Why can't some items be shipped to certain countries?

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If an item is returned that was purchased on a gift card, how are the funds returned?

Can I return product I did not purchase from your website?

Returns & Refunds

Discount Codes

I can't find a product you used to sell, has it been discontinued?

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Ordering & Payments

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How to change the credit card used for purchases?

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Subscriptions

Do your products contain parabens?

Are your products natural, organic or vegan?

Is there traces of nuts in your products?

Where are your ingredients from?

Can SPF products be used on the face?

Do the SPF products protect against both UVA and UVB?

Do the SPF products contain mineral or chemical sunscreen?

How do I use your products?

Can I get a sample?

Can I use this product while pregnant or breastfeeding?

Are your products safe for sensitive skin?

What is the shelf life of your products?

What is the best-selling product from PUR Beauty?

What are the 4 ways to use 4 in 1 Pressed Mineral Makeup?

What does “skincare-infused makeup” mean?

What is Ceretin Complex?

What do I wear under my foundation?

What are the benefits of the 4-in-1 Pressed Mineral Makeup?

Do I use setting powder before or after foundation?

What are the benefits of the 4-in-1 Love Your Selfie?

What are the benefits of the 4-in-1 Tinted Moisturizer?

What are the benefits of the 4-in-1 Sculpting Concealer?

Products & Ingredients

How do you suggest that I match my skin tone?

Do you offer a shade finder quiz?

How do I choose the right foundation shade?

How do I find my undertone?

Shade & Product Selection

How can I tell if a product is authentic?

Where can I buy PUR Beauty products?

Product Authenticity & Retailers

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What payment options do I have for my TryNow order?

Can I use a discount with a TryNow order?

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I need more time - can I extend my trial?

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My trial ended and I was charged but now I want to return something -- is this still possible?

Why does TryNow place an authorization on my credit card?

I thought TryNow offered a free trial but I see a charge on my card -- can you help me understand?

When will the authorization come off of my card?

How long does the TryNow trial last?

Try Before You Buy

Why can't some items be shipped to certain states?Updated 2 months ago