We ship within the U.S. and to many international destinations. If your country isn&apos;t available at checkout, it means we&apos;re currently unable to ship there due to local regulations or import restrictions. We&#x2019;re always exploring ways to expand our shipping reach&#x2014;thank you for your understanding.

Where do you ship?

Shipping rates are as follows: Orders over $50 qualify for free standard shipping. Orders under $50 incur a flat rate of $6.95 for standard shipping. For expedited or international delivery, available shipping options and rates will be displayed at checkout based on your location and selected method.

How much do you charge for shipping?

Yes, express and expedited shipping options are offered at checkout. Rates and delivery times vary depending on your location.

Do you offer express shipping?

Learn about state specific shipping restrictions.

Some products contain ingredients (like alcohol or aerosols) that are restricted in certain states, such as Hawaii or Alaska. These shipping restrictions are based on local regulations.

Why can't some items be shipped to certain states?

Learn about country specific shipping restrictions.

International regulations may restrict certain ingredients or formulations. We comply with regional laws to ensure safe and legal delivery of all items.

Why can't some items be shipped to certain countries?

Learn about how long it takes to process you order.

Orders typically ship within 1&#x2013;2 business days. During peak times or promotions, processing may take slightly longer. You&apos;ll receive an email with tracking details once your order has shipped.

How long before my order will ship?

We offer standard and express shipping options at checkout. Available methods and rates will display once you enter your shipping address.

What are your shipping options?

Learn if we require a signature for shipment delivery.

Most orders do not require a signature. However, high-value orders or reshipments may be sent with signature confirmation for security.

Do you require a signature?

Learn about how long the estimated transit time will be for your order.

Standard U.S. shipping typically takes 3&#x2013;7 business days. Expedited shipping can arrive within 1&#x2013;3 business days. International delivery varies by country, usually 7&#x2013;14 business days.

What is your estimated shipping time?

Learn about what to do if your package is missing.

If your order was marked as delivered but is missing, check nearby areas, neighbors, or building management. Wait 48 hours, then contact us and we&apos;ll help resolve it.

What do I do if my package is missing?

Learn how to check the status of your order.

There are multiple ways to track your order: &#x2022; Your shipping confirmation email &quot;Track My Order&quot; link will take you to the carrier page containing all the information about your order, including its progress and tracking information once it ships.&#x2022; Using our live chat feature&#x2022; In our Help Center, under &#x201C;Track Order&#x201D; &#x2022; Using the Shop App

How can I check the status of my order?

Shipping & Delivery

About Us

What does PÜR Mean?

Do you test your products on animals?

Wholesale Requests

Can I contact PUR by phone?

Where are your products produced?

PR & Brand Ambassador Requests

Careers

How was PUR Beauty created?

What is Astral Brands?

How does PUR Beauty define clean beauty?

Why is talc-free makeup important, and how does it fit into PUR’s mission?

How does PUR Beauty approach sustainability?

What is PUR Beauty’s commitment to inclusivity?

Where can I follow along?

How do I unsubscribe from text messages or emails?

Refer-A-Friend

Gift Cards

New Customer Welcome Offer

I can't locate my gift card code, where can I find it?

How do I check the balance on my gift card?

What is PUR's reward program?

When can I start redeeming points?

Where can I learn about tiers & rewards?

How can I check my reward point balance?

I'm having trouble logging in.

Account & Rewards

What is your return policy?

How long does it take to process a return?

What do I do if my order arrives damaged or missing items?

If an item is returned that was purchased on a gift card, how are the funds returned?

Can I return product I did not purchase from your website?

Returns & Refunds

Discount Codes

I can't find a product you used to sell, has it been discontinued?

What if my favorite product or shade is out of stock?

How do I modify or cancel an order?

What payment methods do you accept?

How do I purchase a gift card?

Where can I use my gift card?

How do I redeem my gift card?

Do gift cards expire?

How can I edit the shipping address on my order?

How can I cancel an order?

Why won't my discount code apply to my order?

How do I join your rewards program?

What is TryNow?

Is my payment data safe with you?

Do you have promotions or special offers?

Ordering & Payments

Subscribe and Save

How do I start a new subscription?

How to change the frequency on your automatic shipments?

Can I cancel a subscription order that has already been placed?

What will happen if my subscription item is on sale?

How do I cancel my subscription?

Will I receive a sample with each subscription order?

How to change the credit card used for purchases?

How can I update my shipping address?

How do I combine items to be in the same order?

How do I view my future deliveries?

Can I use a promotional code on my subscription?

Subscriptions

Do your products contain parabens?

Are your products natural, organic or vegan?

Is there traces of nuts in your products?

Where are your ingredients from?

Can SPF products be used on the face?

Do the SPF products protect against both UVA and UVB?

Do the SPF products contain mineral or chemical sunscreen?

How do I use your products?

Can I get a sample?

Can I use this product while pregnant or breastfeeding?

Are your products safe for sensitive skin?

What is the shelf life of your products?

What is the best-selling product from PUR Beauty?

What are the 4 ways to use 4 in 1 Pressed Mineral Makeup?

What does “skincare-infused makeup” mean?

What is Ceretin Complex?

What do I wear under my foundation?

What are the benefits of the 4-in-1 Pressed Mineral Makeup?

Do I use setting powder before or after foundation?

What are the benefits of the 4-in-1 Love Your Selfie?

What are the benefits of the 4-in-1 Tinted Moisturizer?

What are the benefits of the 4-in-1 Sculpting Concealer?

Products & Ingredients

How do you suggest that I match my skin tone?

Do you offer a shade finder quiz?

How do I choose the right foundation shade?

How do I find my undertone?

Shade & Product Selection

How can I tell if a product is authentic?

Where can I buy PUR Beauty products?

Product Authenticity & Retailers

How does TryNow work?

What payment options do I have for my TryNow order?

Can I use a discount with a TryNow order?

When does my trial period start?

I need more time - can I extend my trial?

How do I return items I do not want to purchase?

My trial ended and I was charged but now I want to return something -- is this still possible?

Why does TryNow place an authorization on my credit card?

I thought TryNow offered a free trial but I see a charge on my card -- can you help me understand?

When will the authorization come off of my card?

How long does the TryNow trial last?

Try Before You Buy